Terms

Terms and Conditions for Webshop

Welcome to DSP Synthesizers – By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions. Therefore, we strongly recommend that you read these Terms and Conditions before you place your order.

Please note that these conditions only apply for purchases made on www.dspsynth.eu. If you have bought your products at a dealer, please contact your dealer for further information about terms and conditions.

Purchasing Goods

To be eligible to purchase goods on this Website you must register your personal information with name, address and payment details. Once you have placed your order, we will email you an order confirmation of your order. The invoice will be sent together with the order. Once the order has been dispatched from our warehouse, you will receive an email with a copy of the invoice and also a track’n’trace number so you can easily track your order.

Freight and Delivery

DSP Synthesizers will deliver the goods in accordance to the delivery address entered by you during checkout. Freight costs are fixed depending on your delivery country. We use Postnord for small parcels and DHL/UPS for larger parcels.

Shipping starts at $27

Currently Russian customs authorities have a restriction on dutiable shipments sent to private individuals. What does this mean? Almost any product subject to tax and duties being sent to a private individual in Russia will be held and inspected by customs. This can take days and even weeks.

Please take that into consideration if ordering from Russia.

Payment

DSP Synthesizer’s online shop accepts the following payment types: VISA, MasterCard, Diners Club, Discover and American Express. Payments are processed through Stripe secure payment site. We will charge your card with the items in your order on placement. All prices indicated for products available via this Website are inclusive of 25%VAT.

You can also pay by invoice on delivery. Before shipping a Stripe invoice will be sent to your registred email address. After payment the order will ship to your registred shipping address.

Security

You can safely shop on our website. All communication between our payment system and you as the card holder is made via a Secure Socket Layer (SSL connection).

Integrity

From May 25th the GDPR is valid for all EU customers. The requirement to register is basically because we need your shipping address. We do not store your credit card information or use your personal information for any other purpose. After you made your purchase you are free to change or delete your account if you wish. Your email address is only used for order communication.

Returns

We operate with a 14 days return policy from the day of the receipt of goods for purchases made on www.dspsynth.eu. You will have to pay the return shipping cost.

Please note that if you are returning a product then the cost of returning the product to us is your responsibility. We recommend you obtain a proof of posting. DSP Synthesizers will not accept returns sent by COD. Once we have received your returned item (s) we will process it as quickly as possible and return the amount to your account. We will only pay back the money to the card you used when purchasing the goods. This is to eliminate the risk of fraud.

Before returning any item to us, we do ask you that it is in the same condition as when you first bought it. Please ensure that you have taken reasonable care to make certain that it is returned safely, not damaged in transit or show any sign of usage. Should this be the case, you will be liable for the deterioration in the product value.

Contact

For support or questions you may contact us at:

contact@dspsynth.eu